A variety of equipment maintenance options and on-site support to meet your unique network needs.
Ensuring that your organization has a healthy, cost-effective solution is one of Folco Communications’ highest objectives. To accomplish this, FolcoCom offers a variety of equipment maintenance options tailored to meet your unique network needs. Your maintenance contract provides priority access to an entire group of operations and engineering experts. Our experts are available 24 hours a day, 7 days a week to respond quickly to get your network back up and running, should something go wrong. FolcoCom provides you peace of mind, knowing that your network is backed by the best networking services available.
We offer six different maintenance programs ranging from five days a week, eight hours a day, to seven days a week, twenty-four hours a day, with equipment replacement in four hours or next business day (NBD), with either remote or on-site expert technicians to work on your network problem. When there is an outage, FolcoCom always provides a thirty minute telephone response. If your contract is for Remote Support, replacement equipment is delivered within 4 hours or NBD, depending on your contract.
On-site support guarantees that an expert technician will arrive at your facility within four hours. All of the maintenance contracts FolcoCom provides are available in one year, three year or five year terms. Should you choose not to have a maintenance contract, time and materials support is always available.
In response to the needs of our customers, Folco Communications has launched a variety of professional services designed to simplify the deployment of equipment at your premises. These services, along with the many maintenance contract options, allow FolcoCom to quickly fix your network when it fails.